Returns & Exchanges

At ALPAKA, we want you to be completely satisfied with your purchase. If your gear isn't the perfect fit, you can return or exchange any unused items in their original packaging within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Place the items back in their original packaging, ensuring all tags are attached and the product is in its original condition.

3

Ship It Back

Print the prepaid shipping label provided via the portal and drop off your package at the nearest authorized courier location.

4

Receive Your Refund

Once our warehouse inspects and approves your return, your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing